You almost certainly already know that, your challenge is how to get there in the most efficient and effective way. You may have experienced the traditional business process workshop approach using brown-paper or a whiteboard, with the workshop wrapping up with someone rolling up the paper or taking a picture, for some poor soul to have to convert (hopefully) and share the content in a week or two (if you’re lucky). Not only is this extremely inefficient, but momentum is lost as the Subject Matter Experts (SMEs) in the workshop have to wait to receive the output and typically become disengaged. The content they finally receive looks different to how they remember seeing it in the room – buy-in is hard to establish and maintain.
@PACE we take a very different and more valuable approach. Our talented consultants run live process workshops (either face-to-face or online) to capture existing and/or design new business processes with your SMEs, at the speed of conversation. Workshop participants comment on the positive experience of seeing their input being acted-on, live, in front of their eyes, and how we made so much more progress compared to previous attempts. At the end of a workshop everyone has a common and agreed understanding of the process (which in itself really helps collaboration and decision making).