Challenge
As a top international law firm sought to drive profitable growth and enhance its employee experience, it identified the need for a modern, unified HR system. Legacy platforms and manual processes were creating inefficiencies, limiting data accuracy, and slowing decision-making. To future-proof its operations, the firm needed a solution that would streamline workflows, enable real-time insights, and support strategic growth.
Objectives
- Improve talent attraction and retention through a modernised employee experience
- Enable data-driven, objective decision-making across leadership teams
- Achieve operational efficiency and reduce HR costs
- Support a unified “one firm” approach through a centralised system
Approach
Pace supported the firm in implementing Workday, aligning the project with broader commercial and strategic priorities. The focus was on delivering value beyond technology – empowering leadership, enhancing reporting, and enabling a more agile HR function. We identified key value drivers and worked collaboratively with internal teams to ensure alignment across business, operational, and people objectives.
Implementation
In close partnership with stakeholders, we led the phased rollout of Workday, streamlining the HR systems landscape and embedding new, efficient workflows. The programme included change management, process optimisation, and capability building to support adoption. The new platform reduced maintenance requirements and significantly improved data reliability and accessibility across the organisation.
Results
- £1.9 million projected savings over five years in operational expenditure
- Up to 25% reduction in HR operational costs through streamlined systems
- 50% reduction in administrative workload, allowing HR to focus on strategic priorities
- Estimated 40% decrease in data errors, improving reporting accuracy
- Decision-making accelerated by 30% with real-time analytics and insights
