Process Consultant

Job Title: Process Consultant 

Location: London (Hybrid) 

Duration: Permanent or Contract 

Start date: ASAP 

***Please note that any offer is subject to BPSS clearance and eligibility for security clearance***  

At Pace, our consultants genuinely care about the impact our work has on our customers and their customers alike. We are ‘problem solvers’ who call on our collective experience, knowledge and skills to support customers to access benefits early. 

Our mission is to create environments that thrive for our customers; we enable this by providing transformation, process optimisation, and automation services, all with the aim of enabling our customers to harness human autonomy. 

Role: 

Due to an increase in demand, we are expanding our team and seeking a Process Consultant to support our growing portfolio of business process optimisation projects. 

The Process Consultant will be responsible for analysing, designing, and optimising business processes within customer organisations. This role requires a comprehensive understanding of business operations, strategic thinking, and the ability to manage change effectively. The Process Consultant will be an expert at mapping and analysing business processes, spotting inefficiencies and finding opportunities to deliver valuable process improvements for Pace customers. 

Please note that availability to start at short notice is strongly preferred. 

Key Responsibilities 

Process Analysis and Design: 

• Conduct thorough analysis of current business processes to identify inefficiencies and areas for improvement.
• Design and document optimised business processes that align with organisational goals.
• Develop process models and workflows to visualise current and future state processes.

Project Management: 

• Lead and manage process improvement projects from inception to completion.
• Ensure projects are delivered on time, within scope, and within budget.
• Coordinate with cross-functional teams to implement process changes and ensure alignment with business objectives.

Change Management: 

• Develop and implement change management strategies to ensure smooth adoption of new processes.
• Train and support staff on new processes and systems to ensure successful implementation.
• Monitor and report on the effectiveness of changes and make necessary adjustments.

Stakeholder Engagement: 

• Work closely with key client stakeholders to understand their needs and gather requirements for process improvements.
• Facilitate workshops and meetings to gather input and drive consensus on process changes.
• Communicate progress and outcomes to senior leadership and other stakeholders.

Continuous Improvement: 

• Establish metrics and KPIs to measure process performance and identify opportunities for continuous improvement.
• Stay up-to-date with industry trends and best practices in process management and incorporate relevant insights into the organisation.
• Promote a culture of continuous improvement and innovation within the organisation.

Qualifications 

• Minimum of 5 years of experience in business process analysis, design, and optimisation.
• Proven track record of managing and delivering process improvement projects.
• Strong analytical and problem-solving skills, demonstrated in the capacity of a Process Consultant / Business Analyst / Management Consultant or similar role.
• Proficiency in process modelling tools (e.g., TIBCO Nimbus, Netcall Liberty Spark, GIEOM, Elements.cloud) and project management software (e.g., Monday.com, Microsoft Projects, Excel).
• Proficiency in process mining tools (e.g. QPR Process Analyzer, Celonis or SAP Sigvavio) would be advantageous
• Excellent verbal and written communication skills.
• Ability to work collaboratively with cross-functional teams i.e. operations, finance, HR, project teams.
• Knowledge of Lean, Six Sigma, or other process improvement methodologies is highly desirable.

What’s in it for you?     

• An opportunity to join a high-growth, scale-up consulting firm; we see an opportunity to make a material difference to how clients are served, and are on a mission to create environments that thrive for our clients.
• A dedicated focus on your individual personal development: managed through annual performance appraisals, individual personal development plans, and our bi-weekly ‘continuous conversations’ programme.
• Additional professional development is available through a personal training budget (subject to approval of a relevant business case)

• 25 days’ annual leave, plus an additional days’ leave for your birthday
• Annual leave purchase: buy up to 10 additional days of leave per annum
• Reservist leave: up to 10 days of paid leave to fulfil reservist commitments
• Private health insurance
• AVIVA workplace pension scheme
• AIG life assurance
• Save 30-60% on an electric car through The Electric Car Scheme

Your Pace team: 

Harnessing Human Autonomy is putting the needs of humans above all in process and system design. 

We are a consultancy that helps organisations become aware of the human needs and behaviours within their operations, so that systems and processes can be designed and implemented to match. We automate the basics and empower the human to achieve more in the beckoning age of AI and automation. The results are a more engaged, agile and motivated workforce capable of greater efficiency and innovation. 

Imagine If… you worked for a business that has integrity at its core, one that truly cares about its People, Corporate Social Responsibility and delivering real value to its customers.